TERMS AND CONDITIONS

PAYMENT METHODS

We recommend payment by debit/credit card.

If you’re unable to pay by card, we also offer payment by bank transfer and Bizum.

If you’re having problems with your payment, please contact us at info@somospuchero.com  and we’ll get back to you right away.

SHIPPING

24-hour hour shipping pledge: if you order before 10:00 (CET) we’ll dispatch your order that same day.

Free shipping on orders over €40 and low-cost shipping (€4) on other orders (only mainland Spain).

Find out more about our express shipping policy.

GUARANTEED FRESHNESS

The coffee you receive will usually have left the roaster 5-10 days earlier, with a maximum of 22 days between leaving the roaster and being dispatched.

Find out more about roasting, grinding and storage.

RETURNS

Money-back guarantee

If you’re not satisfied with your order, contact us.

You have up to 7 days to withdraw from the contract from the date of receipt (Spanish Act 47/2002).

Puchero will only take responsibility for returns that have been agreed with us before sending (info@somospuchero.com).

If the package is damaged during transport, please do not accept delivery and contact Puchero immediately.