TERMS AND CONDITIONS
PAYMENT METHODS
We recommend payment by debit/credit card.
If you’re unable to pay by card, we also offer payment by bank transfer and Bizum.
If you’re having problems with your payment, please contact us at info@somospuchero.com and we’ll get back to you right away.
SHIPPING
24-hour hour shipping pledge: if you order before 10:00 (CET) we’ll dispatch your order that same day.
Free shipping on orders over €40 and low-cost shipping (€4) on other orders (only mainland Spain).
Find out more about our express shipping policy.
GUARANTEED FRESHNESS
The coffee you receive will usually have left the roaster 5-10 days earlier, with a maximum of 22 days between leaving the roaster and being dispatched.
Find out more about roasting, grinding and storage.
RETURNS
Money-back guarantee
If you’re not satisfied with your order, contact us.
You have up to 7 days to withdraw from the contract from the date of receipt (Spanish Act 47/2002).
Puchero will only take responsibility for returns that have been agreed with us before sending (info@somospuchero.com).
If the package is damaged during transport, please do not accept delivery and contact Puchero immediately.